Shipping policy

Shipping Information 

A MESSAGE TO YOU 

We know you're excited to receive your RecoverEasy Essentials order — and we're excited to get it to you.

We aim to make the delivery process as simple and straightforward as possible, from the moment you place your order to the moment it arrives at your door.

 

AUSTRALIAN SHIPPING & DELIVERY

All of our products are stored and shipped from Australia, with fulfilment locations generally based in Victoria or New South Wales. The fulfilment location may vary depending on stock availability and demand.

We offer fast and free Australia-wide delivery on all orders, with no minimum purchase requirement unless otherwise specified.

 

ORDER PROCESSING

Orders are generally processed within 24 hours of purchase. During particularly busy periods, public holidays or holiday seasons, processing may take up to 48 hours.

Once your order has been processed and shipped, you'll receive a shipping confirmation email with your tracking number, allowing you to follow your order while it's in transit.

 

DELIVERY TIMES

You can typically expect your order to arrive within 4–14 business days from the date your order is placed.

Please note that delivery times are estimates and may vary depending on the courier, your location and periods of increased demand. Once your order has been dispatched, courier-related delays may be outside our control.

If your order is approaching or has exceeded the estimated delivery timeframe, please get in touch with us so we can assist.

 

NEED HELP WITH YOUR ORDER?

If you have a question about your order or delivery, please contact us through our Contact Us page and include your order number so our team can assist you as quickly as possible. Our customer service team aims to respond within 24–48 hours.

 

A NOTE ABOUT WHERE OUR PRODUCTS ARE MADE

While our products are stored and shipped from Australia, they are not manufactured in Australia. Our products are typically manufactured in China, allowing us to offer our range at accessible prices while maintaining our Australian-based fulfilment.

We believe in being transparent about where our products come from and how your order reaches you.

 

Thank you for choosing RecoverEasy Essentials. We truly appreciate your support and look forward to delivering your order.